TURN AROUND TIME & SHIPPING
FREE SHIPPING AUST WIDE
WE CURRENTLY SHIP TO AUSTRALIA ONLY**
Once you place your order please allow 1-3 weeks for your order to be made and shipped to you. Our custom items are individually handcrafted and therefore take time. We do endeavour to get our products to you as soon as possible as we hate to keep you waiting!
Ready made items such as Coasters and Macrame are generally packaged and shipped within 1-2 days. From there please track your item through Sendle or the relative courier company.
Orders are sent via SENDLE and you will receive an email when your order has left our studio. Standard delivery times apply, we are shipping from Perth in Western Australia.
Please ensure that you enter your delivery address and contact details correctly as we deliver our items only to the address supplied on the order, from there please contact the courier company if undelivered.
If you require a RUSH ORDER please email and check with us first before ordering so we can ensure you will receive your order in time. Please consider that each item is handcrafted and takes time. Additional cost will apply for express shipping.
RETURNS & REFUNDS
BD Creative handles returns and refunds in accordance with the Australian Consumer Protection legislation.
In general BD Creative will provide a refund or exchange on items deemed faulty or damaged in the manufacturing process. If an item has been damaged in the shipping process please contact SENDLE or the appropriate courier company.
Please ensure that you check all spelling and have selected the correct colour options wherever appropriate when placing your order on our website. BD Creative cannot be held responsible for errors in your order.
Physical items that are personalised are NOT exchangeable unless deemed faulty or damaged in the manufacturing process.
If you wish to return your order, please contact us within 7 days days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Return shipping cost may be at your expense. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of BD Creative.