FREQUENTLY ASKED QUESTIONS

What size and format are the printable designs?

You will receive each file in three different sizes, all of which are high resolution (300dpi) to ensure the best possible results. Each download comes in the following sizes:

4×6″ jpeg

8×10″ jpeg

A4 pdf

How do I download my prints?

After purchasing you should see a button/link to download them straight away. Some files will come in .zip format. These need to be unzipped on a computer (not on a mobile device). To do this, double click on the file to open it and save it to your desktop or wherever you would like it to be.

When will I receive the link to my digital downloads?

You should receive an email or pop-up straight away with your link. If you haven’t received one of these within 10 minutes of processing your order please check your junk/spam mail and ensure that you entered your email address correctly at checkout. Failing this, please get in touch and we will sort the problem out quick smart!

How do I create my printable design from the pdf or jpeg?

Once you have downloaded and unzipped your files you can print them directly to your home/office printer or you can take them to your local professional printer for the highest quality outcome. Please note that colours may vary on your screen to your printer and for best results we recommend using your local print company.

What sort of paper should I use?

This is entirely up to you, however, we recommend using high quality photo paper if you are printing them from home. We prefer matte paper over glossy but as mentioned we print our bundles on high quality A4 Linen Art card stock for those who would prefer to have your prints posted to you directly by ourselves. You can also print your art onto T-shirt transfers, stickers, magnets or anything that can handle printing. Our artwork is not designed to be printed onto dark backgrounds though.

Which printer should I use?

If you choose to take your digital files to a professional printer it is completely up to you who you choose to go with. Please be aware that not all printers are the same and some produce better quality images than others. Saying that, online companies such as Vistaprint would be suffice to produce some lovely artwork. You can even take your prints to a one hour photo lab if you’re in a hurry.

Can I resell the printable designs?

The artwork is licensed for personal use only and cannot be resold in part or whole in anyway including both the digital art or printed versions. This also includes giving the artwork to others as gifts. They are for you only, sorry!

Do you offer refunds?

Unfortunately no. Due to digital nature of the files we are not able to provide refunds once you have made a purchase. If you have purchased pre-printed artwork, however, please contact us to discuss a refund if you are not satisfied that your purchase is as described in the product description.

I have other questions that aren’t answered here, what should I do?

Don’t hesitate to get in touch if you have any other questions that we can assist you with. We’d love to hear from you if you have any feedback too!