Shipping

Whilst shipping times vary, we endeavour to have your order to you as soon as possible to ensure you are not only happy with your products but also happy with our service. In general you can expect to receive your order within 1 – 3 weeks depending on which products you purchase. Please understand that the majority of our items are custom made to order meaning we require a small amount of time to handcraft and design your goods.

Some items require artwork approval from the buyer which means we cannot calculate delivery times until everything is approved and your items are complete.

Physical goods will in most cases be delivered by Sendle or other reputable courier companies. Please track your order using the link to Sendle which you will receive when your order is complete and has been posted. Damaged or lost orders should be resolved with Sendle or the courier company directly as we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of BD Creative, please see below.

Digital goods are downloaded instantly. If  you have any technical problems downloading any of our files, please contact us via email so we can assist you.

 

Refund Policy

BD Creative handles returns and refunds in accordance with the Australian Consumer Protection legislation.

In general BD Creative will provide a refund or exchange on items deemed faulty or damaged in the manufacturing process. If an item has been damaged in the shipping process please contact Sendle or the appropriate courier company.

Physical items that are personalised are not exchangeable unless deemed faulty or damaged in the manufacturing process.

BD Creative has a number of products that are downloadable from the internet and due to the virtual nature of these products we are unable to provide a refund once purchased. This includes Resume Templates and Downloadable Prints.

If you wish to return your order, please contact us within 7 days days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Return shipping cost may be at your expense. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of BD Creative.

 

Website Disclaimer & Privacy Policy
This Privacy Statement refers to any or all of BD Creative’s websites which include:
www.bdcreative.com.au/personalisedgifts/
www.bdcreative.com.au/printabledesigns/
www.bdcreative.com.au/graphicdesign/
www.bdcreative.com.au/gifthampers/
www.bdcreative.com.au/invitations/
www.bdcreative.com.au/resumetemplates/

Thank you for visiting www.bdcreative.com.au and our corresponding websites. When you browse and use these websites you are consenting to comply and be bound by the following disclaimer and Terms and Conditions. 

All information provided in these websites has been provided by BD Creative for general information purposes only. Whilst we take every endeavour to ensure this information is up to date we make no guarantees as to the availability, suitability and accuracy of such material. It is the responsibility of the buyer to ensure that the products are suitable before making a purchase. Contact us on info@bdcreative.com.au if you have product enquiries before transacting.

1. YOUR PRIVACY

At BD Creative we are committed to ensuring the safety and security or your private information as a visitor to any or all of our online shops. BD Creative respects your confidentiality. When you make a purchase from our stores, as part of the buying and selling process, we collect personal information such as your name, address, email and phone number.

When you subscribe to our newsletter you are agreeing for us to use your email address for marketing purposes and you will receive emails about our stores, new products, shop updates and weekly giveaways from time to time.

2. CONSENT

When you provide us with personal information upon checkout, and to complete a transaction, verify your credit card details, enter delivery details or subscribe to our mailing list you are consenting to BD Creative using this information for that purpose only. You are also consenting for us to use this information for direct marketing materials.

3. WITHDRAWING CONSENT

You may withdrawal your consent for us to contact you, use or disclose your information at anytime in writing by emailing info@bdcreative.com.au. Click the unsubscribe link at the bottom our email campaigns if you wish to have your details removed from our mailing list.

4. STORAGE & SECURITY OF YOUR CONFIDENTIAL INFORMATION

BD Creative endeavours to ensure the security, safety and privacy of all personal information provided via our websites and other means of data collection through implementation of current technologies and standards.

We receive personal information from you when you enter your details on our websites. This data may be collected along with any other data that, for example, you provide us through our online giveaways or through our customer feedback forms.

We will endeavour to protect the confidentiality of your private information. We take reasonable precautions to ensure your information is not inappropriately lost, stolen, misused, altered, destroyed or disclosed to anyone without your permission.   

We may collect information through these websites that can personally identify you, however, individual profiles or company information is not used for anything other than the purpose it was collected for.

BD Creative works on the e-commerce platform known as WooCommerce. Your data is stored through their database on a secure server protected behind a firewall. Please review their privacy statement if you have any concerns.

5. DISCLOSURE OF YOUR PERSONAL INFORMATION TO A THIRD PARTY

We will not knowingly share your personal data with any third party other than those affiliated with our business and who require such information in order to provide the product or service being purchased.

We may disclose your personal information from time to time if we are required by law to do so or if you violate our Terms and Conditions.

We may also disclose your personal information to a third party in order to protect the rights, safety, property or integrity of BD Creative and its customers.

In the event of sale or merger of the business customer information may be exchanged with such parties.

BD Creative uses external payment gateways such as PayPal and WooCommerce who also receive your information upon checkout. We strongly recommend viewing their Privacy Policies if you have any concerns. Once you leave our websites and are directed to a third party provider you are no longer governed by this Privacy Policy or our Terms & Conditions. 

6. LINKS TO OTHER WEBSITES

Any or all of BD Creative’s websites may contain links to external websites. We recommend you read the privacy statements of such websites once you leave our website. This Privacy Statement applies only to the collection of data on the websites listed at the beginning of this policy.

7. CHANGES TO OUR PRIVACY POLICY

We have the right to update this Privacy Policy at any time in order to ensure it remains current. These changes will take effect immediately upon posting the document to our websites. Please review this document periodically.

8. COPYRIGHT

BD Creative and all of it’s respective websites and their contents are ã Copyright BD Creative 2017. All rights reserved.

Reproduction or redistribution of part or all of any item or contents in any way is strictly prohibited without the permission of BD Creative. Products purchased from BD Creative are for personal use only and not to be used for commercial purposes in any way.

9. COOKIES

A cookie is a small file or piece of data placed in your web browser which acts to collect information about your online activity and behaviour. They are designed to allow websites to configure to your personal performance in that they may influence which adverts show up in Adwords. BD Creative websites use cookies to obtain information relating to the analytics and activity on our site. This allows us to configure our sites and provide the best possible online experience. Cookies do not have access to your personal information but you can reject cookies by altering your settings in your web browser.

10. QUESTIONS & CONTACT

If you have any questions or would like to make a complaint, contact us anytime via email at info@bdcreative.com.au.